These Terms of Service (“Terms”) govern your access to and use of RankStream’s website, software, and related services (collectively, the “Services”), operated by RankStream (“RankStream,” “we,” “us,” or “our”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Eligibility and accounts
You must be able to form a binding contract in your jurisdiction to use the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate registration information and to update it as needed.
2. The Services
RankStream provides cloud-based software tools as described on our website and in your order or subscription. We may modify, suspend, or discontinue features or the Services with reasonable notice where practicable; we may also make changes required for security, legal compliance, or service reliability.
3. Subscriptions, billing, and cancellation
Paid plans are billed according to the pricing and billing cycle you select at checkout (for example, monthly or annual), processed by our payment provider. You may cancel your subscription at any time through the billing tools we make available (such as your account or customer billing portal). Cancellation stops future renewals; access generally continues until the end of the current paid period unless stated otherwise at checkout or in these Terms.
Taxes may apply based on your location and applicable law. Except as required by mandatory law, all fees are non-refundable and we reserve the right to refuse refunds as described in Section 4.
3.1 Free trials and promotional pricing
From time to time we may offer a free trial, discounted first period, or other promotional pricing on our website, landing pages, advertisements, or other marketing (each, a “Promotion”). Unless we expressly state otherwise in writing, any reference to “free,” “free trial,” or similar language means the first month only of a new, qualifying paid subscription—not ongoing free access.
Promotions apply only to the initial promotional period stated at checkout or on the applicable offer page. When that period ends, your subscription automatically continues at the standard rate for the plan you selected unless you cancel before the promotional period ends. You are responsible for canceling before renewal if you do not wish to be charged.
We reserve the right to determine eligibility for any Promotion; limit Promotions to one per customer, business, payment method, or household; modify or withdraw Promotions at any time; and refuse, revoke, or terminate promotional or trial access if we believe you have abused an offer, created duplicate accounts, previously used a trial, misrepresented your identity, or violated these Terms.
3.2 Payment method required
A valid payment method—typically a credit or debit card accepted by our payment processor—is required to start a subscription, including any free trial or Promotion. By providing payment information and starting a subscription or trial, you represent that you are authorized to use that payment method and you authorize RankStream and our payment processor to (a) verify and store your payment method, (b) charge applicable fees when your trial or Promotion ends, and (c) charge recurring subscription fees until you cancel in accordance with these Terms.
You agree to keep your payment information current. If a charge fails, we reserve the right to suspend or terminate access, retry the charge, or collect amounts owed using any lawful method.
4. Refunds — no entitlement; our discretion
Except where applicable law requires otherwise, you are not entitled to a refund for any subscription fees, trial conversions, add-ons, or other charges. All sales are final to the fullest extent permitted by law.
We reserve the sole and absolute discretion to approve or refuse any refund or credit request, in whole or in part, for any reason or no reason, including but not limited to:
- Partial or full use of the Services during the billing period;
- Expiration of a free trial or conversion to a paid plan;
- Promotional, discounted, or introductory pricing;
- Prior refunds, credits, chargebacks, or payment disputes;
- Suspected abuse, fraud, duplicate accounts, or violation of these Terms;
- Failure to cancel before a renewal or post-trial charge; or
- Any other circumstance we deem appropriate in our business judgment.
Any refund we choose to grant is a courtesy only and does not obligate us to provide refunds in the future. Marketing summaries, sales conversations, support messages, or descriptions on other pages (including references to “money-back,” “guarantee,” or “free”) are for convenience only and do not create a contractual obligation if they conflict with these Terms.
If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to suspend or terminate your account immediately, dispute the chargeback, and refuse future service.
5. Reservation of rights
In addition to rights stated elsewhere in these Terms, RankStream expressly reserves the right, in our sole discretion and without liability to you, to:
- Modify, suspend, discontinue, or limit any part of the Services or any Promotion;
- Change pricing, plan features, or billing intervals with notice where required by law;
- Refuse service, close accounts, or reject orders;
- Monitor, review, and remove Customer Content that we believe violates these Terms or creates risk;
- Investigate suspected abuse, fraud, or unauthorized access;
- Cooperate with law enforcement and comply with legal process;
- Offset amounts you owe us against any credits or refunds we might otherwise issue; and
- Enforce these Terms through any remedies available at law or in equity.
No failure or delay by RankStream in exercising any right will operate as a waiver of that right. Our relationship with you is non-exclusive; we may offer the Services to others, including your competitors.
6. Acceptable use
You agree not to:
- Use the Services in violation of law or third-party rights;
- Probe, scan, or test the vulnerability of our systems without authorization;
- Interfere with or disrupt the Services or other users;
- Attempt to access data or accounts you are not authorized to access;
- Use the Services to send spam, malware, or deceptive content;
- Reverse engineer our software except to the limited extent permitted by applicable law; or
- Use the Services to build a competing product using our proprietary materials without permission.
We may suspend or terminate access for conduct that violates these Terms or threatens the security or integrity of the Services.
7. Customer content and license
You retain ownership of data and materials you submit to the Services (“Customer Content”). You grant RankStream a non-exclusive, worldwide license to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Services for you. You represent that you have the rights necessary to grant this license and that Customer Content does not violate law or third-party rights.
8. RankStream intellectual property
The Services, including software, branding, documentation, and related materials, are owned by RankStream or our licensors and are protected by intellectual property laws. Except for the limited rights to use the Services under these Terms, no rights are granted to you.
9. Third-party services
The Services may integrate with third-party products (for example, Google or payment processors). Your use of third-party services is governed by their terms and privacy policies. RankStream is not responsible for third-party services.
10. Disclaimer of warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, RANKSTREAM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RANKSTREAM AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO RANKSTREAM FOR THE SERVICES IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the fullest extent permitted by law.
12. Indemnity
You will defend, indemnify, and hold harmless RankStream and its affiliates from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your Customer Content, your use of the Services in violation of these Terms, or your violation of law or third-party rights.
13. Termination
You may stop using the Services at any time. We may suspend or terminate your access at any time, with or without notice, if you materially breach these Terms, create risk or legal exposure, fail to pay amounts owed, abuse a Promotion, or if we cease offering the Services. We reserve the right to terminate without refund. Provisions that by their nature should survive (including intellectual property, disclaimers, limitations of liability, indemnity, and governing law) will survive termination.
14. Governing law and disputes
These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-law principles. You agree that the state and federal courts located in Delaware will have exclusive jurisdiction for disputes arising from these Terms or the Services, subject to any mandatory consumer protections in your jurisdiction.
15. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. If a change is material, we will provide additional notice as appropriate. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.
16. Contact
For questions about these Terms, visit our Contact page.