These Terms of Service (“Terms”) govern your access to and use of RankStream’s website, software, and related services (collectively, the “Services”), operated by RankStream (“RankStream,” “we,” “us,” or “our”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Eligibility and accounts
You must be able to form a binding contract in your jurisdiction to use the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate registration information and to update it as needed.
2. The Services
RankStream provides cloud-based software tools as described on our website and in your order or subscription. We may modify, suspend, or discontinue features or the Services with reasonable notice where practicable; we may also make changes required for security, legal compliance, or service reliability.
3. Subscriptions, billing, and cancellation
Paid plans are billed according to the pricing and billing cycle you select at checkout (for example, monthly or annual), processed by our payment provider. You may cancel your subscription at any time through the billing tools we make available (such as your account or customer billing portal). Cancellation stops future renewals; access generally continues until the end of the current paid period unless stated otherwise at checkout.
Taxes may apply based on your location and applicable law. Fees are non-refundable except as expressly set forth in Section 4 below or as required by law.
4. Refunds and money-back guarantee
4.1 Refund for unused time (cancellation within 30 days)
If you cancel a new paid subscription within thirty (30) days of the date you first subscribed, we will issue a refund for all unused time in that initial billing period, calculated from the cancellation date. This applies to eligible plans as described at checkout and in any order confirmation. Abuse, chargebacks filed in bad faith, or violations of these Terms may disqualify a refund at our reasonable discretion.
4.2 Money-back guarantee (not available on monthly plans)
Subject to the same eligibility and abuse limitations, we offer a money-back guarantee for qualifying subscriptions as described on our pricing page. The money-back guarantee is not available for month-to-month (“monthly”) billing plans. Where the guarantee applies (for example, annual or other non-monthly commitments as offered at checkout), you must request a refund within thirty (30) days of the start of that subscription term in accordance with instructions we provide at Contact or in your account. If you are unsure whether your plan qualifies, refer to your checkout terms or contact us before purchasing.
These refund rules are the controlling terms for subscription refunds. Marketing summaries on other pages are for convenience only and do not change these Terms if they conflict.
5. Acceptable use
You agree not to:
- Use the Services in violation of law or third-party rights;
- Probe, scan, or test the vulnerability of our systems without authorization;
- Interfere with or disrupt the Services or other users;
- Attempt to access data or accounts you are not authorized to access;
- Use the Services to send spam, malware, or deceptive content;
- Reverse engineer our software except to the limited extent permitted by applicable law; or
- Use the Services to build a competing product using our proprietary materials without permission.
We may suspend or terminate access for conduct that violates these Terms or threatens the security or integrity of the Services.
6. Customer content and license
You retain ownership of data and materials you submit to the Services (“Customer Content”). You grant RankStream a non-exclusive, worldwide license to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Services for you. You represent that you have the rights necessary to grant this license and that Customer Content does not violate law or third-party rights.
7. RankStream intellectual property
The Services, including software, branding, documentation, and related materials, are owned by RankStream or our licensors and are protected by intellectual property laws. Except for the limited rights to use the Services under these Terms, no rights are granted to you.
8. Third-party services
The Services may integrate with third-party products (for example, Google or payment processors). Your use of third-party services is governed by their terms and privacy policies. RankStream is not responsible for third-party services.
9. Disclaimer of warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, RANKSTREAM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RANKSTREAM AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO RANKSTREAM FOR THE SERVICES IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the fullest extent permitted by law.
11. Indemnity
You will defend, indemnify, and hold harmless RankStream and its affiliates from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your Customer Content, your use of the Services in violation of these Terms, or your violation of law or third-party rights.
12. Termination
You may stop using the Services at any time. We may suspend or terminate your access if you materially breach these Terms, create risk or legal exposure, or if we cease offering the Services. Provisions that by their nature should survive (including intellectual property, disclaimers, limitations of liability, indemnity, and governing law) will survive termination.
13. Governing law and disputes
These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-law principles. You agree that the state and federal courts located in Delaware will have exclusive jurisdiction for disputes arising from these Terms or the Services, subject to any mandatory consumer protections in your jurisdiction.
14. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. If a change is material, we will provide additional notice as appropriate. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.
15. Contact
For questions about these Terms, visit our Contact page.