RankStream (“we,” “us,” or “our”) provides online software and related services (the “Services”). This Privacy Policy describes how we collect, use, disclose, and protect information when you use our websites and applications that link to this policy and when you use the Services. By using the Services, you agree to this Privacy Policy.
1. Information we collect
1.1 You provide to us
- Account and profile data: such as name, email address, organization, and credentials when you register, sign in, or contact us.
- Billing data: subscription and payment transactions are processed by our payment processor (e.g., Stripe). We receive limited billing information (such as customer id, subscription status, and invoice metadata) but do not store full payment card numbers on our systems.
- Communications: messages you send us (for example through contact forms or support channels), including their content and metadata.
1.2 Collected automatically
- Usage and device data: such as IP address, browser type, device identifiers, pages viewed, referring URLs, and timestamps, collected through logs and similar technologies.
- Cookies and similar technologies: we use cookies and related technologies where necessary to operate the site, remember preferences, measure performance, and improve the Services. You can control cookies through your browser settings.
1.3 Sign-in with Google and connected accounts
If you choose to sign in or connect a Google account, Google may share with us information that you authorize (for example, your Google account profile identifiers and email address) in accordance with Google’s permissions screen and your Google account settings. We use that information only as described in this policy and to provide the Services you request. We do not obtain your Google password. You can disconnect or manage connected accounts through your RankStream account settings and your Google account security settings.
1.4 Customer content
You may submit or connect business data to the Services (for example, website or marketing data you choose to analyze). We process customer content only to provide the Services, as instructed by you, and as described in this policy.
2. How we use information
We use the information above to:
- Provide, operate, maintain, secure, and improve the Services;
- Create and manage your account and authenticate users;
- Process subscriptions, invoices, and customer support requests;
- Send transactional and service-related messages (such as receipts, security alerts, and product updates essential to your use of the Services);
- Comply with law, enforce our terms, and protect rights, safety, and security; and
- Analyze usage in aggregate or de-identified form to understand product performance.
3. Marketing communications and opt-out
We may send optional marketing or promotional communications where permitted by law. We do not use your personal information for marketing purposes if you have opted out of such communications where applicable. You may opt out of marketing emails by using the unsubscribe link in those messages or by contacting us. Transactional messages about your account or the Services may continue as needed.
4. We do not sell your personal information
We do not sell your personal information. We do not share personal information with third parties for their own independent marketing in exchange for money.
5. How we share information
We may share information only in these circumstances:
- Service providers: with vendors that help us run the Services (for example hosting, database, analytics, email delivery, customer support tools, and payment processing), subject to confidentiality and data-processing terms appropriate to their role.
- Legal and safety: when required by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, users, or the public.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.
- With your direction: when you ask us to share information or integrate with a third party you choose.
6. Security
We implement administrative, technical, and organizational measures designed to protect personal information. Service data is stored with reputable cloud infrastructure providers. Our application database is managed with encryption in transit and at rest as provided by our infrastructure and database platform, and we use row-level security (RLS) and access controls so that authenticated access is scoped appropriately. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
7. Retention
We retain personal information for as long as your account is active, as needed to provide the Services, and as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the nature of processing.
8. Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise these rights, contact us using the information below. We will respond consistent with applicable law.
9. International users
If you access the Services from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate. Those countries may have data protection laws that differ from those in your country.
10. Children’s privacy
The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. If changes are material, we will provide additional notice as required by law.
12. Contact us
For privacy-related questions or requests, contact us through our Contact page. We will work with you to resolve your inquiry.